For as much effort and money as was put into the renovations at City Hall (which, incidentally, are absolutely beautiful), paying a visit via the main entrance is much like walking into a closet, if you can find it at all. Once inside, depending on the day and time, you are either a) not greeted at all, b) eventually approached by a sour-faced individual who is clearly not the receptionist and has no particular interest in helping you, or c) occasionally helped by someone who may or may not be the receptionist, but is usually on the phone.

Since the City is probably not able to improve the situation architecturally (i.e. creating a welcoming area for visitors to gather in), my suggestion would be in two parts: first, improve the signage so visitors can find the main entrance; second, pare off as many of the telephone responsibilities of the front desk person as much as possible, freeing her up to greet and assist visitors, and put all of the other sour-faced people behind closed doors so they cannot continue to indimidate away future visitors and ratepayers.

– from Draft Goal Comments (‘Create a friendly and welcoming atmosphere within City Hall‘)

Be Sociable, Share!